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Blue Cross and Blue Shield of New Mexico

New Mexico • 41 prefixes

Also known as: BCBSNM, Blue Cross New Mexico

Billing reference

Provider phone: (800) 835-8699
Verified Aug 2026 · source
4 exceptions — check before you submit
Depends on the plan type
(855) 462-1783 — Health Services for Exchange Members
Depends on the claim type
(888) 898-0070 — Behavioral Health Unit (includes prior authorization)
Other departments
(800) 325-8334 — Health Services - prior authorization and case management
(888) 349-3706 — Interactive Voice Response system for eligibility and benefits
Electronic payer ID: 00790
Verified Aug 2026 · source
Also written as 10042, 7403
Claims mailing address: P.O. Box 660058, Dallas, TX 75266-0058
Verified Aug 2026 · source
4 exceptions — check before you submit
Depends on the plan type
P.O. Box 650712, Dallas, TX 75265-0712 — Blue Cross Community Centennial (Medicaid) claims
P.O. Box 650267, Dallas, TX 75265-0267 — Indian Health Service (IHS) claims
Depends on the claim type
P.O. Box 660247, Dallas, TX 75266-0247 — Dental claims
Depends on the claim stage
P.O. Box 660717, Dallas, TX 75266-0717 — Medicaid appeals
Timely filing limit: 180 daysCompare all plans
Verified Aug 2026 · source
Prior authorization phone: (800) 676-2583
Provider website: https://www.bcbsnm.com/provider/

Billing Blue Cross and Blue Shield of New Mexico from outside New Mexico?

Usually you do not send the claim to Blue Cross and Blue Shield of New Mexico. Under the BlueCard program, a provider treating a member from another Blue plan submits the claim to their own local Blue Cross Blue Shield plan, which then routes it to Blue Cross and Blue Shield of New Mexico for processing.

The payer ID and claims address above are for filing within New Mexico. Filing from elsewhere, use your local plan's details instead.
Prior authorizationis generally handled by the member's home plan — so Blue Cross and Blue Shield of New Mexico, wherever you are.
Your timely filing limit is set by your own contract with your local Blue plan, not by the figure above. 365 days is customary but contracts vary.
To check eligibility and benefits for an out-of-area Blue member, call 1-800-676-BLUE (1-800-676-2583).

Arrangements vary by contract, and self-funded (ASO) accounts can differ — confirm with your local Blue plan before filing. See the BlueCard Program Provider Manual for the full rules.