POQ

BCBS Prefix POQ

Blue Cross and Blue Shield of Massachusetts

Massachusetts • HMO, PPO, High-Deductible Health Plan (HDHP)

Billing essentials

Provider phone
(800) 443-6657
Electronic payer ID
00200
Claims mailing address
P.O. Box 986030, Boston MA 02298
Timely filing limit
180 daysCompare all plans
Prior authorization phone
(800) 443-6657

Coverage under prefix POQ

HMO

This is a Health Maintenance Organization (HMO) prefix. HMO plans have stricter routing requirements than PPO plans. Members select a PCP who manages their care and issues referrals. Claims for specialist services should include the referral number. Out-of-network claims will typically be denied unless emergency criteria are met.

PPO

PPO coverage under this prefix means the member can access any provider. In-network providers have negotiated rates with the plan, while out-of-network providers are reimbursed based on usual and customary charges. Prior authorization is generally not required for routine services but may be needed for high-cost procedures.

HDHP

HDHP (High-Deductible Health Plan) coverage means the member has a higher deductible than traditional plans, often paired with a Health Savings Account (HSA). Most services require the member to pay out-of-pocket until the deductible is met. Preventive care is typically covered before the deductible. Submit claims normally to the payer listed above.

About Blue Cross and Blue Shield of Massachusetts

Independent licensee serving Massachusetts members with commercial, Medicare and Medicaid plans.