ZEN

BCBS Prefix ZEN

Blue Cross Blue Shield of Tennessee

Tennessee • Traditional Indemnity, High-Deductible Health Plan (HDHP), Medicare Advantage

Billing essentials

Provider phone
(800) 924-7141
Electronic payer ID
53767
Claims mailing address
1 Cameron Hill Circle, 3G2, Chattanooga, TN 37402
Timely filing limit
450 daysCompare all plans
Prior authorization phone
(800) 924-7141

Coverage under prefix ZEN

Traditional Indemnity

This prefix includes traditional indemnity coverage. Indemnity plans are the oldest form of health insurance and offer maximum provider choice with no network restrictions. Members pay a percentage of charges after meeting their deductible. Reimbursement is based on reasonable and customary rates for the service area.

HDHP

HDHP (High-Deductible Health Plan) coverage means the member has a higher deductible than traditional plans, often paired with a Health Savings Account (HSA). Most services require the member to pay out-of-pocket until the deductible is met. Preventive care is typically covered before the deductible. Submit claims normally to the payer listed above.

Medicare Advantage

Medicare Advantage coverage under this prefix means the plan administers Medicare Part A and Part B benefits on behalf of CMS. These claims may have different processing rules than commercial claims, including different prior authorization requirements and appeal timelines. CMS timely filing rules (365 days) typically apply.

About Blue Cross Blue Shield of Tennessee

Independent licensee providing commercial, Medicare and Medicaid plans to Tennessee members.